Your First Visit,
Step by Step
New to Sunrise Family Dental? You'll spend about 75 minutes with us on your first appointment — and we'll have you smiling on the way out. Here's exactly what happens, in the order it happens, so nothing is a surprise.
Three small things that save us all 15 minutes
Fill out the patient forms
We'll email you a single-page health history and consent form the day you book. Five minutes on your phone, and you walk in to a clipboard you don't need to touch.
Send us your insurance card
A photo of the front and back, texted or emailed. Our team verifies your benefits before you arrive, so we can answer the "is this covered?" question before you ask it.
Bring your most recent X-rays
If you've had X-rays in the last 18 months at another practice, we'll happily use them rather than retaking — saves you radiation, saves us time. Most offices will send them on a quick request.
75 minutes, from hello to high-fives
Warm welcome at the front desk
We greet you by name (we already know what you look like — Jessica at the front saw your photo on the form). You'll be offered coffee, sparkling water, or hot chocolate for the kids. We confirm your address and phone, and that's all the paperwork. Promise.
Comprehensive new-patient exam
Dr. Chen or Dr. Webb sits down — not stands over — and walks through your medical history with you. We do a full intra-oral exam, an oral cancer screening, and a periodontal evaluation. If you flagged any concerns on the form (sensitive tooth, jaw clicking, a chipped molar from a popcorn kernel last spring), we focus there first.
Digital X-rays and intra-oral photos
We take a low-dose digital X-ray series and a panoramic if it's been more than three years. Then our intra-oral camera takes color photos of every tooth so we can show you what we're seeing on a screen, not describe it in dentist jargon. No more 'just trust me.'
Gentle cleaning with Jessica
Our lead hygienist, Jessica Park, takes over for the cleaning. She uses both an ultrasonic scaler (the gentle one, not the loud one) and hand instruments for the corners. Polish flavors: mint, bubblegum, cinnamon, or unflavored. A fluoride treatment is offered but optional.
Treatment plan walk-through
Back with the dentist for a few minutes. If everything looks great, we tell you the next cleaning date and you're done. If we found something — say, a small filling needed or a crown to plan for — we walk you through the photos, show you the option (including doing nothing), and Mariana at checkout breaks down the cost with your insurance applied. No upsell. No pressure. We'll never recommend anything we wouldn't do for our own families.
No surprise bills.
Ever.
We're in-network with every major PPO insurance plan you're likely to carry, and we file claims for you directly — you'll never need to chase a reimbursement.
Before any procedure beyond a routine cleaning, we provide a written estimate with your insurance applied. If your plan only covers 60% of a crown, we'll tell you that — in dollars, not percentages — before we touch a drill. And we offer interest-free in-house payment plans for treatments over $500.
If you're uninsured, our in-house savings membership is $349/year and covers two cleanings, two exams, all routine X-rays, and a 20% discount on everything else.
Tips from a practice that's seen 6,200 of them
Book the morning
Little kids are at their best between 8 and 11 a.m. After lunch, even the bravest patient gets squirmy. We hold these slots specifically for under-7s.
Skip the practice run
Don't rehearse "be brave at the dentist" the night before. It tells anxious kids there's something to be brave about. Just go.
Bring the comfort object
The stuffed bunny, the favorite blanket, the iPad with headphones. Whatever helps. Our chairs are big enough that mom or dad can sit alongside for the first few visits.
Leave the snacks at home
Goldfish crackers + a fresh fluoride treatment = a sad afternoon. We hand out stickers and a sugar-free lollipop after — that's the deal.
Ready to come see us?
We have first-visit openings most weeks within seven days. Saturday morning slots are the first to fill — so book ahead if school nights matter.
Book Your First Visit →